With drivers already worried about potential privacy issues of clips making their way to the internet, it’s probably not helpful if some drivers are contributing to the steady flow. Whether the footage should be requested and dropped online is a different question. On the Subreddit in question, drivers confirm that there is no live feed, but “dispatchers” on the other end can check-in, and drivers can request a pull up of specific footage as seems to be the case in this example. Drivers claim they don’t have access to the footage: only Amazon, the technology maker, and the delivery service partner (DSP) which is the firm making the actual delivery. Meanwhile the current clips are leaking to sites like Reddit, and nobody is sure who is doing it for the most part. Despite this, there are examples of the cameras incorrectly penalising drivers. The cameras used are able to record both road and driver, with Vice reporting that drivers must consent to their biometric data being collected so their actions can be recorded “properly”. Ever had a casual chat with your driver? It could be in one of these recordings somewhere. If a camera is rolling when a delivery person reaches your home, you could end up in the video footage or even just via the recorded audio should it exist. Why does this matter? Well, filmed footage takes in a lot more than a static, split-second shot of your doorstep. On the other hand, there’s a good chance nobody cares, those parcel delivered links tend to be temporary, and you’re not posing and waving alongside your delivery. On the one hand, they’re attached to a URL online somewhere and they sometimes have your house number in shot. You may have wondered about the privacy issues related to these photographs. If you’re lucky, your pyjamas are safely out of shot. You may or may not be present when these images are taken, but you’ll often see them on the web-based “parcel delivered” status page. When you receive a delivery nowadays, it’s not unusual for drivers to take a photo at the doorstep. There are other privacy issues to consider too. In practice the drivers aren’t too keen and insist that the companies using this tech can trust them without having a camera in their face all day long. In theory where drivers are concerned it could flag a lack of seat belt, or running red lights. AI-enabled equipment which keeps an eye on the drivers’ speed, location, and other activities is part of the growing trend of workplace surveillance. Footage from technology used to monitor Amazon delivery drivers is leaking onto the internet.
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